Terms of Business

1. Introduction

This document outlines the services we provide. It’s an important document, so please make sure you read it carefully. If you have any questions, please feel free to contact us. Last updated on 31/07/2023

You should read this document alongside our Privacy Policy.

2. Who we are

Dragon Mortgages Ltd (747417) t/as Dragon Finance is an appointed representative of Dragon Brokers Ltd (599430) which is authorised and regulated by the Financial Conduct Authority. Registered office: Stafford Court, 145 Washway Road, Sale, Greater Manchester, M33 7PE. Registered in England.

3. Our services

We are a mortgage intermediary service and have access to a comprehensive range of mortgage products. Our service is only available to UK residents with properties registered in the UK. As part of our service we will take time to understand your requirements and explain all parts of the mortgage journey to you.

If you wish to see a full list of the lenders we use, please contact your adviser.

4. Our fees

We may charge a broker fee for the service that we provide but this will depend on individual circumstances and the product recommended. 

We will tell you the key details in good time before you apply for a mortgage, but you may ask for this information earlier.

The lender recommended may also pay us a commission for the service that we provide. This will be disclosed to you before completion of your mortgage.

You will receive a key facts illustration when considering a particular mortgage which will detail any fees relating to it.

5. Monitoring service

We will keep in regular contact and email you periodically to keep you updated on your mortgage deal. You will automatically benefit from this service on completion of your mortgage application. If you wish to stop this service, contact us. We may retain certain data required based on our regulatory requirements.

6. Intermediary service

We will provide mortgage advice based on your personal information and circumstances; we do not provide execution-only services. Once we have established which mortgage is most suitable for you, we will make a recommendation based on your preferences and circumstances. It is your responsibility to ensure the information you provide is factual and accurate. We may need to see evidence to support your application with the lender.

We will provide you with a mortgage illustration based on our research. Please take time to read and understand this document.

It is important to note that if we recommend a buy-to-let mortgage for you, not all buy-to-let mortgages are regulated by the FCA.

7. Mortgage application

There are various stages to the mortgage application process when using our intermediary service. We will keep in regular contact with you throughout the process and if we are unable to assist, we will contact you at the earliest possible opportunity to inform you.

  • We may refuse to proceed with an application for the following reasons:
  • The information provided is not factual, inaccurate or misleading.
  • We believe that the available products are not suitable to your circumstances.
  • We have reason to believe that you have made a high volume of applications and/or repeatedly apply then withdraw.
  • You fail our know your customer (KYC) and anti-money laundering (AML) due diligence process.

If you are applying a mortgage in respect to a property you wish to purchase, it is your responsibility to provide all necessary information including the solicitor, estate agent and/or conveyancer.

We may also require proof of deposit to further satisfy our requirements.

8. Ancillary products

We may offer you alternative services including life, critical illness, income protection, accident / sickness and unemployment insurance. We may also offer building and contents insurance to you if required.

9. Collecting your data

In order to advise you on the best mortgage for your circumstances, we are required to complete a fact find. We may also require documentation to support your application such as: passport, driving licence, bank statements, payslips, tax overviews or accounts.

10. Data protection

We will hold the personal information provided by you securely and in confidence.

Please ensure you read our Privacy Policy so that you are aware of how we process your data. This will offer more detail on how we collect, use and retain your data.

11. Financial crime

We are committed to ensuring there is integrity within the UK mortgage market.
All transactions relating to our services adhere to the Money Laundering Regulations and Proceeds of Crime Act.

We are required by the FCA to have adequate systems and controls in place to prevent the furtherance of Financial Crime.

12. Our complaints process

Our priority is to offer the highest level of service to our customers. Your feedback is important to us and helps us understand where we can improve. If there is a problem, please let us know and we’ll do everything we can to resolve it straight away.

If your complaint refers to your personal data and how this is processed, you can find more information about your rights in our Privacy Policy.

If your complaint cannot be resolved straightaway, we will acknowledge receipt in writing, confirming our understanding of your complaint, the complaint handler and giving you the opportunity to provide further information or documents.

If you are dissatisfied with our response, you can contact the Financial Ombudsman Service. They are a free and independent service. You must do so within six months of the date of Dragon Mortgages Ltd final response letter.

Website: www.financial-ombudsman.org.uk
Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.

The Financial Ombudsman Service (FOS) is an agency for arbitrating of unresolved complaints between regulated firms and their clients. Further details of the FOS can be found on its website: www.financial-ombudsman.org.uk

13. Intellectual property

We are the owner and reserve all rights to all intellectual property, rights attributable to our site and its contents. This includes copyright works and trademarks.

The content on our website is provided for information only.

14. Consumer duty

As a regulated finance broker, Dragon Finance play an essential role as an intermediary. We aim to provide honest, transparent and impartial advice.

Consumer duty refers to the responsibility of regulated companies authorised by the FCA to always act in the best interests of their clients. Our qualified advisers will aim to provide you with honest, transparent and impartial advice to help you make an informed decision about your borrowing or protection needs. In doing so, we will always ensure that you fully understand the information presented to you, whether that’s shared from our company, or from the lender and provider themselves. 

At Dragon Finance, we strive to build long-term relationships with our customers by offering our Financial Wellness Plan and we are committed to conducting periodic financial health checks for you if you want us to. This allows us to evaluate your overall financial wellbeing, identify areas of improvement, and recommend strategies to optimise your financial success.